Michael Norman joins EAST Ambulance leadership team
Michael Norman is the new operations manager at EAST Ambulance.
(HCP Photo/Caitlin Forsha)
By Caitlin Forsha
EAST Ambulance recently welcomed new operations manager Michael Norman to their team.
Based in Leesburg, EAST Ambulance is “a progressive private medical transportation service offering emergency and non-emergency advanced life support,” according to their website. The company’s services include advanced life support, basic life support, paramedic intercepts and bariatric services, along with pediatric advanced life support (PALS), advanced cardiovascular life support (ACLS), vent transports and BiPAP.
Norman brings a wealth of experience to the EAST Ambulance team. He received his state of Ohio EMT certification in May 1997; paramedic certification in August 1998; EMS instructor certification in 2004; American Academy of Pediatrics instructor certification in 2004; and instructor trainer with American Safety and Health Institute (ASHI) certification in 2004.
A 1997 graduate of Paint Valley High School, Norman earned an associate’s degree from the Shawnee State University paramedic and firefighter program and continued his education at Ohio University-Chillicothe, where he took business administration, community and marketing courses.
Norman also has certifications and training as a volunteer firefighter, crisis intervention team member and Ohio Peace Officer Training Academy instructor.
“I’ve been very proactive in the educational front,” Norman said.
Norman began his career as a paramedic, working with Haller Services in Chillicothe and the Ross County Sheriff’s Office. During that time, he also served as president of the Ross County Fire and Rescue Association.
Since 2009, Norman served as the operations manager of LifeCare Medical Services Inc. He has also worked as a paramedic supervisor for Mid-Ohio Ambulance Service; as chief of emergency medical services for the Twin Township Fire Department, where he was named paramedic of the year in 2002; and as emergency medical services coordinator for Adena Health System in Chillicothe.
Norman has also served on the Child Fatality Review Board, Fairfield Crisis Intervention Team, Ross County Local Emergency Planning Committee, Ross County Emergency Management Agency Executive Committee, Ross County EMS Quality Improvement Committee and Joint Ambulance District President Board of Trustees.
Norman began his position as operations manager for EAST Ambulance on Jan. 4.
“My job is to make sure that all of our team members have the resources necessary to do their jobs and to make sure that all of our patients receive the highest level of patient care and customer service and that all of our employees are safe,” Norman said. “We will work to continue meeting the needs of the community.”
Norman said he welcomed the opportunity to work in Highland County, as he lives in neighboring Ross County and is glad to be closer to home.
“I grew up in this area,” Norman said. “I went camping at Rocky Fork Lake growing up, and I have a lot of family and friends in the community.
“I had been responsible for the Columbus and Cincinnati markets, so I spent four hours a day on the road just driving, excluding meetings.”
Norman said that his experience in his first few days at EAST has been positive.
“It’s a great group of people,” Norman said. “We have EMTs and paramedics that are very driven in their jobs. They’re compassionate about the patients they serve and take care of, and we could not have a better group of people. They’re always looking for ways to improve and undergoing new training.
“EAST has a long history of serving the community, and we’re excited to continue doing that in the future. Plus, EAST has a local owner, Dave Haines, who’s committed to the area. We have a great leadership team.”
Jodi Jackson, vice president of sales and marketing for East Ambulance, said that the company is “really proud” to have Norman as a member of their team.
“We are really proud to have Mike on board with us,” Jackson said. “We believe his experience will help elevate our customer service and that he’ll be a strong partner with our customers and bring leadership to our crew members, all while helping us realize our company mission and then extending our reach possibly into additional markets. We look for him to bring some possibility of growth.”
Jackson also echoed Norman’s praise for the EAST Ambulance staff.
“We already have a really strong, patient care-driven crew members, and we think that Mike will really just bring the support that they need to do the job that they do,” Jackson said. “We would like to give a shoutout to them.”
Norman lives in Ross County with his wife and their five dogs (a Saint Bernard, a chocolate Labrador retriever, two toy poodles and a Yorkshire terrier) “that are basically our children.” In his spare time, he enjoys hunting and fishing.